Terms &
Conditions.

1. Service Agreement

By leaving your device with PhoneCare (“we”, “us”) for repair, you (“the customer”) agree to these terms. They govern all repairs, product sales and interactions with PhoneCare, 10 New Street, Killarney, V93 AKV6.

We may update these terms at any time; continued use means acceptance of the current version.

2. Repair Liability

While we take every care, PhoneCare is not liable for:

• Loss of data during repair — please back up your device first
• Additional faults not visible at assessment
• Damage from software issues, manufacturer defects, or parts that fail during repair
• Pre-existing cosmetic damage
• Devices that cannot be repaired due to the extent of damage

We always inform you of any complications before proceeding.

3. Pre-existing Damage

PhoneCare is not responsible for pre-existing damage present before the device was brought in, including internal damage, triggered water indicators, bent frames, or corroded components. Any issues found at drop-off are documented and discussed with you.

4. Customer Data

It is the customer’s responsibility to back up all data before submitting a device for repair. PhoneCare is not liable for any data loss. We will not access, copy or share personal data beyond what is needed to complete and test the repair, and any factory reset is done only with your consent.

5. Warranty

• All repairs carry a 90-day warranty on parts and labour
• The warranty covers faults directly related to the repair carried out
• It does not cover physical or water damage, or misuse after repair
• Claims must be made in person with your receipt

This warranty does not affect your statutory rights under Irish consumer law.

6. Payment

Payment is due on collection of the device or purchase of a product. We accept cash and card.

• A quote is provided before work begins; work starts only on your approval
• If extra work is needed, we obtain approval first
• No Fix, No Fee: no labour charge if we can’t complete a repair (parts ordered at your request may apply)
• Refunds follow our returns policy and Irish consumer law

7. Uncollected Devices

Devices must be collected within 30 days of notification. After this we may charge storage; devices left over 90 days may be recycled to cover costs. We make reasonable efforts to contact you first.

8. Products & Sales

Products are sold under Irish consumer law. Second-hand devices are sold as tested and graded. Returns on pre-owned products may be accepted at our discretion within 7 days, if returned in the same condition. We may refuse a return where a device shows damage, tampering or misuse.

9. Contact

• PhoneCare
• 10 New Street, Killarney, V93 AKV6
• Phone: (064) 663 6826